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Spa Etiquette

Booking Policy

If you need to reschedule or cancel an appointment we ask for at least 24 hours notice. We will text you requesting confirmation 48 hours before your appointment. We will call if we have not received confirmation 24 hours before your appointment. Cancellation on the same day as your appointment and no shows will incur a 50% cancellation fee. We require a 50% deposit for all spa packages and group bookings. We thank you in advance for making every effort to respect our Booking Policy.

Arrival

Please arrive at the spa approximately 15 minutes before your appointment. This will allow plenty of time for us to check you in and ensure you can enjoy every minute of your scheduled treatment time.

Preserving the Peace

Once entering the treatment area, we request that mobile phones be switched to silent. Conversations should be made in hushed tones to preserve the peaceful atmosphere and the enjoyment of those around you.

Re-booking

Remember to re-book your next appointment before you leave the spa to avoid disappointment in not securing your preferred appointment times.

Gift Cards

Gift Cards are a wonderful way to spoil family and friends and can be purchased in-store, online or over the phone. They are valid for 6 months from the date of issue. They are non-refundable and may redeemed on any treatment or product and are also transferrable. Lost Gift Cards will not be replaced. Please note the normal Booking Policy applies when using Gift Cards.

Group Bookings and Event Hire

For Hen’s parties or any group bookings you can exclusively book whole areas of the Spa. We can organise food and drinks to be served while you are pampered before or as part of your special event. Quote on request.

Prices

Prices are subject to change without notice.

Hygienic Standards

At Aztec Day Spa we maintain the highest hygiene standards across all treatments to ensure our clients health and wellbeing. No shortcuts are taken with regards to consumables, single use equipment, cleaning or sterilising or any other component of our treatments to ensure our clients health and safety at all times.